frequently asked questions

Stove

What causes my stove to rust?

Ans: Your stove may rust very easily because of the application of certain chemicals from food or cleaning agents that reacts with the coating of your stove or due to the process of wear and tear (it is old).

What is the best type of stove to purchase?

Ans: There is no best type of stove. It is based on what the buyer thinks is best for himself.

How do I know when my stove needs to be cleaned by a professional?

Ans:You will know that your stove needs cleaning when the burners are not burning properly, the oven starts malfunctioning and it changes color.

Why is the flame from my stove orange?

Ans:This is because your burner is not receiving adequate amount of air.

What causes my stove to deteriorate?

Ans:This may be due to that fact that the stove is old and worn.

Ovens

Why is my oven not closing?

Ans:Your latch may be broken, the door cannot fit or the hinge does not work well.

What is the best substance to clean my oven?

Ans:Baking soda is the most preferred choice for many clients.

How do I know when my oven needs to be checked by a professional?

Ans:Whenever your oven starts malfunctioning it needs to be checked by a professional. It may not be cooking your food properly, the lightening may not be working and the temperature may be too high or too low.

Why does my oven take so long to preheat?

Ans:There are many reasons why this could happen:
Room temperature in your kitchen is very low.
It may be an oven with a low voltage.
Your oven has larger oven cavities.
The oven may have been opened while preheating.

Is it normal to see steam or smoke coming out of the control panel of my range?

Ans:Yes, it is fairly normal to see steam or smoke coming out of the control panel of your oven range. Ovens with large ranges often increases the visibility of steam during baking and roasting.

I hear a clicking sound in my oven. Is this normal?

Ans:Yes, it is normal. The sound that you are hearing is the control relay cycling of the bake and broil elements.

Dryer

The drum of my dryer has stopped spinning. Can it be fixed?

Ans:Yes, it can be fixed. There are highly trained individuals to help you resolve this problem.

The temperature of my dryer is too high. What should I do?

Ans:This can be fixed by seeking expert help from a qualified repair technician. They are knowledgeable in their field and are better able to assists you.

Is it ok for my drier to make excessive noise?

Ans:No, it is not ok. There may be damaged to the following: the drum seal, idler pulley, drive belt or the shaft among others.

Fridge

My fridge is leaking, why is this so?

Ans:The defrost drain may be clogged or blocked.

My fridge is very noisy, what may be the cause and can it be fixed?

Ans:The noisy sound in your fridge may be due to damage to the mechanical components of the compressor or as a result of compressor shift.

Ice Maker

Why is my ice maker not making any ice?

Ans:There may be a clog in the supply line.

My ice maker is not ejecting ice, what do I do until it is fixed?

Ans:This may indicate a problem with the shutoff arm or its internal component. You can consult a professional for advice.

Air Conditioner

Do you install air conditioning units in homes and offices?

Ans:Yes we do

My ice maker is not ejecting ice, what do I do until it is fixed?

Ans:This may indicate a problem with the shutoff arm or its internal component. You can consult a professional for advice.

Dishwashers

Why is my dishwasher leaking?

Ans:There may be a defective pump or a defective pump seal.

My dishwasher is making a lot of noise, is this normal?

Ans:It is normal to make noise however, there is a problem if the noise is excessive. A dishwasher that makes excessively loud noise needs attention. This may indicate that you have a pump that is defective or that the wash arm seal and bearing ring needs to be replaced.

General

How long does it take to fix an appliance?

Ans:Repairs are normally done on the same day unless the appliance needs a special part, it may take longer.

Why should I hire a professional when I can do the work myself?

Ans:A lot of people have tried to repair their machines by themselves, and when we arrive at their homes or offices the appliances are in terrible conditions as they dissembled them in the wrong way. This makes the job harder for the technician and will take him a longer time to repair the machine. Some people cause more damage to their machines. So, let the professional do the work, as we offer warranty on our job should anything go wrong.

Is repairing or servicing an old appliance really a good Investment? Yes, it is most definitely a good investment, especially if you have a low budget.

Ans:If you are still unsure about the decision to make, our technicians will take the time to look at your machines and give you their honest opinions about the cost for part and for manual labor.

Do I get access to A+ services 24 hours per day?

Ans:Our office hours are between 7 am to 21 pm. Technicians will always be available to you in the evening after you have finished your day’s work.