In order to gain your trust and develop a true customer relationship, some appliance repair companies are committed to offering you more than an efficient service! Here are 5 tips to help you choose a good, competent repair company that listens to your needs:
1 – Reliable and fast customer service
Have you ever had to confront a technician who did not show up at your home in a timely manner? Does the2nd or3rd visit seem to have been planned more slowly than your first call? Has the after-sales service call also been programmed quickly and efficiently?
As you know, maintaining the quality of service is paramount for a company. Whether it’s your first call, your second call or an after-sales service call, you have the right to be served with the same attention!
2- The company’s experience
It will be imperative to you, when you approach, to take into account the experience of the company. Not necessarily the number of years in business, but continuing education. A company with 30 years of experience might not be ready to repair your new device because the devices are manufactured differently today than they were then. Learn about continuing education when researching a repair company to make sure it is up to date with the latest technology and is receiving appropriate training. Rest assured that repair professionals at Repair Aplus know all the details about modern appliances and older appliances.
3- Polite and courteous employees
Have you ever felt like you’re getting interrupted when you call a company? Are the staff jovial, do they really want to help you and accommodate you by sending a technician home quickly? Are you actually informed of the progress of each step of the process? Do employees really want to help you solve your problem?
A responsible company will make a good impression on you from the first approach, but also, and above all, throughout its discussions with you at every stage of the process.
Make sure the company you want to hire is licensed, secured and insured. If they are not, they could damage your appliance or worse, your home. You’ll be stuck covering a higher bill than it should be! Most device repair companies have their license numbers readily available on demand, so if you want to check and make sure, be sure to ask about it!
5- A good reputation
Has the company been in existence for several years? Is it recommended by a trusted organization such as the CAA? Manufacturers? Satisfied customers? Does the company have online ratings? Are the ratings positive or negative? How does the company respond to negative tests to correct the situation?
The fact that a company has a solid reputation and has been in existence for several years is also a sign of the importance it places on customer satisfaction.